Important Notice to Kinnelon Residents: Dial-A-Ride Service Update

Dear Residents,

Beginning January 1, 2027, the Borough of Kinnelon will transition from our current Dial-A-Ride provider to a new transportation provider. Most importantly, there will be no interruption in service as a result of this transition.

This important transportation service will continue to be available to Kinnelon residents ages 60 and older, as well as individuals aged 18 and older with a physical or mental disability.

Under our current arrangement, Dial-A-Ride has been costing the Borough an average of more than $100,000 annually, equivalent to more than $100 per ride. While we made efforts to negotiate more favorable rates, the current provider was unwilling to reduce its pricing.

As your Mayor and Council, we have a responsibility to ensure that taxpayer dollars are spent wisely while maintaining the essential services our residents depend upon. After carefully evaluating our options, we have decided to move forward with a new transportation provider that will allow us to continue offering this valuable service in a more cost-effective manner.

Our priority is to maintain reliable, accessible transportation for those who need it while ensuring responsible stewardship of taxpayer dollars.

Additional information regarding the new provider, including service details and scheduling instructions, will be shared prior to the transition through the Borough's website and the MyKinnelon app.

We appreciate your understanding and look forward to continuing to provide this important service to our community.

Sincerely,

James Freda
Mayor, Borough of Kinnelon